Based on the Malcolm Fry book - 'ITIL Lite - Road Map to Full or Partial ITIL v3 Implementation'

Click here to go to the ITIL Lite Book web site for more information or to order a book

The ITIL Lite Workshop was presented for the first time at the 2009 HDI Support and Service Conference in Chrystal City Washington. It was a great success as the following comments show. These comments are unedited and contain all of the comments submitted by the attendees:
 Excellent instructor; great mix of humor and information.Outstanding!Bring him back!Great presenter; valuable content. Started & stopped on time.Excellent. Lots of useful information. Great speaker.Good material- very good speaker!Outstanding content and speaker! Thank you.Wow! Thanks.This is the 1000 foot view I expected to get in a session.Malcolm now just included the templates for process flows - good stuff!One of the best presentations I've ever seen. A fab mind and great sense of humor.Gap analysis and action plan details vs. expenditures are hard to estimate. Maybe a case study on how to calculate expenditures?Very helpful. Lots of practice info in 3 hours.Much better than expected & costly to apply.Excellent one of the best classes that I attended this week.Very knowledgeable on ITIL. Enjoyed the session.