Based on the Malcolm Fry book - 'ITIL Lite - Road Map to Full or Partial ITIL v3 Implementation'

Click here to go to the ITIL Lite Book web site for more information or to order a book

Jim Bolton is the President and founder of Propoint Solutions Inc.  Incorporated in 2004, Propoint is a team of seasoned ITIL Experts who are focused on delivering excellence in IT Service Management, Consulting, Training, and Certification.

Jim has extensive experience in diagnosing and solving complex organizational, process, and technical challenges. His focus on the individual needs of each client ensures that Service Level Agreements are aligned to the client’s business drivers which include security, uptime, performance optimization, and revenue maximization. Jim’s leadership and knowledge of industry best practice have brought IT service excellence to numerous venues including: Higher Education, Healthcare, Federal, State and Local Government, and Manufacturing. Jim is a Service Management Consultant, ITIL/ITSM trainer, author, and speaker at conferences around the world on IT Service Management topics.
 
Jim is a member of the HDI Strategic Advisory Board, the HDI Faculty, itSMF, and ISACA. He is an EXIN Accredited ITIL Trainer, an EXIN Accredited Courseware Provider, and has developed and delivered numerous ITIL and Service Management based courses. Jim co-facilitated the ITIL Lite workshop with Malcolm at the HDI Conference in March 2010; the week after Malcolm’s ITIL Lite book was first published.

Jim holds an MBA in Technology Management, the ITIL v3 Expert Certificate, ITIL v2 Manager Certificate in IT Service Management, ITIL Practitioner’s Certificates for Support and Restore (IPSR), Agree and Define (IPAD), the ITIL V3 Certificates for Operational Support and Analysis (OSA), Service Offerings and Agreements (SOA), the itSMF ISO/IEC 20000 Consultant Certificate, and is a Certified Process Design Engineer (CPDE).